Digital Workplace Engineer

Job Description:

Wyser is an international recruitment company specialized in Senior and Middle Management roles. It belongs to Gi Group Holding and currently operates in 13 countries: Brazil, Bulgaria, China, France, Hungary, Italy, Poland, Portugal, Romania, Russia, Serbia, Spain and Turkey.

In Romania, we operate on the Executive Search Market, mainly on the IT Industry, focusing on the following areas:

▪ C-level & Top IT Management Headhunting

▪ Senior Technical Headhunting

We are looking for a Digital Workplace Engineer for one of our clients, a global ICT integrator that has operations in 22 countries across Europe, Asia Pacific, Latin America.

Team Purpose:

The team provides 3rd line workspace support for multiple international customers:

• Windows endpoint and mobile device management: update and software deployment, configuration management, operating system deployment configuration and troubleshooting related to these
• MS Endpoint Configuration manager and Intune management
• Microsoft 365 service components with a focus on Exchange Online.

Primary responsibilities:

• Contribute to delivering optimized environments:

o Continually analyse customer technical environments (built on Windows clients, Microsoft Endpoint Manager, Windows Defender, AD GPO, and other tools) for issues through your investigations, incidents, analytical/monitoring tools, reports etc.

o Resolve detected issues, providing guidance to and with assistance of 3rd and 2nd line colleagues, where appropriate.

o Stay up to date on product lifecycles and the changes they bring. Using this information, you work to keep environments updated and inform stakeholders of any change impacts.

o Play a leading role in service introductions to pave the way for smooth service operations.

• Support incident management, request fulfillment and change management:

o Solve complex and high-profile issues through in-depth knowledge and sound troubleshooting.

o Presentation of information in a clear and professional way to stakeholders internally as well as externally).

o Provide senior level advice to colleagues to assist in 3rd line troubleshooting.

o Plan and execute medium to complex changes, making sure all details and impacts are accounted in order to minimize risk.

Skills/Experience:

• At least 3 years of experience working in a customer support team on the relevant technologies and products.

• Possess excellent troubleshooting and analytical skills.

• Possess good communication skills that allow you to articulate issues and their analyses, solutions etc. in a clear way to colleagues and customers alike.

• Thorough knowledge of Windows 10/11 and endpoint technologies (e.g. Windows Defender, AD Group Policies)

• Thorough knowledge of Microsoft Endpoint Manager:

o Microsoft Endpoint Configuration Manager: functionality such as software update deployment as well as components such as management points and the inner working thereof.

o Intune: Mobile device and application management functions and closely related technologies such as AutoPilot.

• General knowledge of PowerShell scripting.

• Experience working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.

• Willing to participate in on-call schedule.

• Proficient in English.

Nice to Have:

• Microsoft Certifications:

o M365 certified Modern Desktop Administrator Associate,

o M365 certified Enterprise Administrator Expert.

• Working knowledge SQL server and SQL queries (in support of MECM).

• General knowledge of troubleshooting tools such as Windows debugger, Wireshark, Process Monitor.

Industrial sector

Consultanță TIC & Software

Reference code

895

Consultant

Cornelia Dragan, is our consultant who manages this job opportunity.

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