Service Delivery Manager



Wyser is the international company within Gi Group in charge of searching for and selecting specialized middle and senior management. We are searching for our client, a big ITC Company, for a Service Delivery Manager with this profile:
                                                                         Service Delivery Manager 
  • Be responsible for the successful O&M of the Managed Service project;
  • Be responsible for End to End service operation;
  • Be responsible for the result and quality of service;
  • Be responsible for interface with inside/outside audit;
  • Be responsible for crisis management (ex: Major Incident);
  • Monitoring and tracking of the IT portfolio services delivered;
  • Generate operation weekly/monthly report;
  • Managing customer communication and customer satisfaction;
  • Managing service continual improvement and create revenue through improvement;
  • Managing end to end service operation process and be responsible for the result;
  • Managing operation security and compliance;
  • Managing partner/vendor relationship;
  • Service Delivery Manager (Network Operations Center) .
  • 10+ years of experience in IT service management
  • ITIL EXPERT certified;
  • Good knowledge and skills in public/private cloud operation, familiar with mainstream cloud products (Vshpere/FusionSphere etc);
  • Basic knowledge in NB-IoT products and solutions;
  • Good communications skills;
  • Leadership skills;
  • Negotiation and conflict resolution skills;
  • Good problem solving skills;
  • Able to communicate in English effectively both verbally and orally;
  • Multi-language speaker (French/English) is preferred.
Locul de muncă:


Locuri de muncă temporare:


Number of vacancies:
Codul de referință:
Biroul de referință:
Wyser - BH
Data ofertei locului de muncă:     02/05/2019
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