Service Delivery Manager


Administrativ & HR & Taxe & Juridic

Wyser is the international company within Gi Group in charge of searching for and selecting specialized middle and senior management. We are searching for our client, a big ITC Company, for a Service Delivery Manager with this profile:

                                                                         Service Delivery Manager

•     Be responsible for the successful O&M of the Managed Service project;
•     Be responsible for End to End service operation;
•     Be responsible for the result and quality of service;
•     Be responsible for interface with inside/outside audit;
•     Be responsible for crisis management (ex: Major Incident);
•     Monitoring and tracking of the IT portfolio services delivered;
•     Generate operation weekly/monthly report;
•     Managing customer communication and customer satisfaction;
•     Managing service continual improvement and create revenue through improvement;
•     Managing end to end service operation process and be responsible for the result;
•     Managing operation security and compliance;
•     Managing partner/vendor relationship;
•     Service Delivery Manager (Network Operations Center) .

•     10+ years of experience in IT service management
•     ITIL EXPERT certified;
•     Good knowledge and skills in public/private cloud operation, familiar with mainstream cloud products (Vshpere/FusionSphere etc);
•     Basic knowledge in NB-IoT products and solutions;
•     Good communications skills;
•     Leadership skills;
•     Negotiation and conflict resolution skills;
•     Good problem solving skills;
•     Able to communicate in English effectively both verbally and orally;
•     Multi-language speaker (French/English) is preferred.
Locul de muncă:


Locuri de muncă temporare:

Servicii - Consultanță TIC & Software

Number of vacancies:
Codul de referință:
Biroul de referință:
Data ofertei locului de muncă:     24/05/2019
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