Technical Support Center IP Network Engineer


Tehnologia Informației și Digital

Wyser Romania is the international company within the Gi Group in charge of searching for and selecting specialized middle and senior management professionals.

We are looking for an Technical Support Center IP Network Enginee at the highest quality standards for our client, one a bit multinational IT company worldwide, the role is based in Bucharest.

The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.
The team further specializes in the range of IT products meaning Servers, Storage and Cloud Technologies and Solutions.

-     Handling service requests from customer all over Europe for the company IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
-     Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
-     Effectively utilizes moderate to complex lab setups to recreate and solve problems;
-     Acts as a technical expert and provides support on a worldwide basis Interacts across TAC teams and development teams at peer level.

-     Familiar with servers and OS (Windows, Linux, Unix);
-     Good understanding about the X86 server.
-     Knowledge of SAN storage and protocols (FC, RAID, FCOE);
-     Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
-     Strong troubleshooting skills (able to analyze debug outputs and logs);
-     Hands-on experience with servers, storage devices would be an advantage;
-     Able to determine problems and deliver known solutions with a high level of customer satisfaction;
-     Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish

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Servicii - Consultanță TIC & Software

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Data ofertei locului de muncă:     2020-05-06
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